Cancellations, Exchanges, and Refund Policy

Fat Tuscan Gainesville Florida White Paint Stroke.

Cancellation Policy:

Due to limited seating, we do not offer refunds. 

All Cancellations of attendance must be notified through email. (*Please be aware we do not accept cancellations over the phone, messages left on our answering machine or through messages left with staff as they have no access to update online rosters.) 

Changes & Cancellations Via Email Only. If you find you can not attend due to illness or emergency on the day of your class please send an email response prior to class to your confirmation email. The confirmation email lists the purchase order number and is the best notification for our system so that we can properly apply cancellations and update our rosters. 

An Absence. If a student(s) is absent from a class they were signed up for without prior notification to the instructor for canceling, then the class is considered attended by the student. **Materials, supplies, and staffing are secured for each class regardless of attendance. 

Cancellation Fee. Supplies, prep, staffing, materials and time booked with our chefs are secured prior to each class date. A cancellation fee will be charged to cover lost revenue and expenses accrued for cancellations less than 7 days prior. 

Account Credits & Exchange. Students may cancel and exchange classes with a 7-day notice to the instructor via email for a full exchange.  With proper cancellation and notification to the instructor, the class vouchers can be exchanged (one time) for an account credit that can be applied to other cooking classes with available seats at a later date. Any cancellation that is done within 7 days of the class, we can issue an account credit (less a 20% cancellation fee) to allow you to reschedule. Account credits expire 6 months from the date of your request. No account credits will be issued when fewer than 48 hours of notice is provided. If it’s too late to reschedule, you may send a friend in your place, but please notify staffing of the name changes for the roster. 

 

*As a small business and due to limited seating, The Fat Tuscan is unable to make exceptions to this policy for scheduling conflicts, last-minute illnesses, or no-shows.

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